Once you register, you will receive a registration confirmation email with your login link. It will contain all of the information you'll need to join the webinar at the scheduled time. If you register early enough, you will also receive reminder emails with the same information. We recommend that you add the webinar to your Outlook calendar by double-clicking on the '.ics' attachment in the registration confirmation email.

Via your computer speakers: All Whitehat webinars are set up to stream the audio to your computer speakers. When you join the webinar, your computer should connect automatically. If it doesn't: Click on the arrow beside the unmute button at the bottom of your screen, then on 'audio settings' and choose your audio system. If you don't know which system to choose, try one at a time until you hear the audio.

Via the telephone: If you don't have speakers or can't get audio through them, you will be able to dial into the audio portion of the webinar usng your phone. Here's how:

After you've joined the webinar, click on 'Webinar Info' at the very top of your screen (you'll see a blue shield to the left of the text). Scroll down to get the phone number, access code, and attendee ID number. If you are joining the webinar from outside the US, you can click on 'Global Call-in Numbers' and scroll down the dropdown list for the phone number for your country.

The 'broadcast' audio travels via the internet, through your institution's network, and into your computer. Occasionally, your network's traffic may spike and block or delay your computer's audio. In this case, give it a few seconds, and it will return. If it persists, however, simply dial into the teleconfernce and listen using your phone.

You will have a 'Q&A' box available to type your questions at any time which will be addressed during the Q&A portion of the webinar. You will also have a 'Chat' box available to share comments or issues during the session. Use either for questions.

If you are using a computer to join a webinar: When you log out of the webinar, you will see the webinar evaluation appear in your browser. If you complete and submit it within 24 hours after the close of the webinar, you will receive an email with a link to your certificate of attendance within one or two business days. You will also receive an email after the webinar from 'Whitehat <messenger@webex.com>' that will contain the link to the evaluation in case you can't complete it right after the webinar. Note: If you submit your evaluation more than 24 hours after the live event, it can take up to two weeks to receive your certificate of attendance.

If you are using a mobile device (smart phone or tablet) to join a webinar: When you log out of the webinar, you will not see the webinar evaluation appear in your browser. However, you will receive an email (sent to the address you used to join the event) when the webinar ends. The email will contain the link to the evaluation.

Be sure that you are typing in the right hand column in the spaces reserved for your responses.

Some IT departments block certain computers from submitting forms. You can either ask your IT staff to give your computer permission to submit forms, or, often more simply, send the evaluation link to your home computer where there are no restrictions and fill it out and submit it from there.

Everyone who logs into the live webinar, including the person who logs for your group, will receive an email right after the webinar. The email will contain the link to the evaluation and instructions to forward the email to everyone in your group. It always helps to remind the person who logged in to watch for an email from Whitehat <Messenger@Webex.com> with the evaluation link, and forward that email to everyone who attended the entire session.   

Accrediting agencies classify webinars as educational events in which both audio and slides are delivered concurrently. So, no, viewing the slides alone or listening to the audio alone does not qualify for CE credit.

No. We distinguish between individuals and report CE using unique email addresses, so everyone submitting an evaluation must use their own email address. Multiple evaluations with different names that have identical email addresses will not be processed.

Yes. PACE credit is available for six months following the live event. When you click on the recording button for any webinar, you will be redirected to a recording request form. Once you have completed and submitted the form, you will be redirected to the webinar recording and you will receive an email with a link to the evaluation. If you would like to receive CE credit and/or a certificate of attendance for viewing the recording, you will need that email! Your certificate of attendance will be sent within 14 business days after we receive your completed evaluation.

In addition, the evaluation URL is shown on the last very slide of the recording. You can pause the recording on the very last slide and type the evaluation URL provided on that slide directly into your browser. Remember that it can take two weeks to process and send your certificate of attendance after we receive your completed evaluation.

If you viewed the webinar recording as part of a group, either forward the email you received with the link to the evaluation or copy the evaluation URL and send it to the others in your group so they can submit their evaluations as well.

It depends on the time dedicated to education. Webinars that are scheduled for an hour typically provide an hour of educational content and therefore offer 1  CE credit. Point of Care webinars run 90 – 120 minutes, typically with 60 minutes of educational content for 1 credit, and occasionally offer 90 minutes of educational content for 1.5 credits. Other components like polling questions and sponsor presentations are not considered educational content. Longer form webinars vary in both length and the number of credits awarded. Invitations from Whitehat typically specify the number of  credits available.

If you've submitted your evaluation within 24 hours of the close of a live webinar, your certificates of attendance will be sent a day or two after receipt of your completed evaluation, as long as you've requested CE credit or a general certificate. For evaluations received more than 24 hours after the close of a live event, it can take up to two weeks to receive your certificate of attendance. If you believe you haven't received a requested certificate, before you contact us, you should search all of your inboxes including your 'Junk' and 'Spam' folders for any emails from anyone @whitehatcom.com. In fact, you should add the whitehatcom.com domain to your safe senders list to prevent your email application from manhandling any important emails from us. If you inquire about the status or any certificate, you must alwsys include the exact title and date of the live webinar, whether you attended the live session or viewed the recording, and your complete contact information.

You are assigned a registration ID# automatically by Webex when you register. Normally, you not will be asked to provide the number when you join the session. If you are ever asked for the number, you can find it on your confirmation and reminder emails.

Yes. Whitehat webinars are always recorded and posted on the appropriate websites.

Yes, you can. Most smart phones and tablets are now supported by Webex , the powerful platform we use for our webinars. You will need to install the latest Webex app on your device to join. You should check the Apple App Store or Google Play to ensure that you have the latest version of the Webex app for your device. For further information about supported devices, minimum requirements, app downloads, and updates, click here.

No. Webex has stopped supporting Windows XP because Windows no longer supports XP, increasing the exposure to security risks on the XP operating system. So you will not be able to join events on computers running XP.

Yes. If your facility's IT staff is unable to help you log in, you can call Webex tech support at 1-866 229 3239.

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