Frequently Asked Questions about Whitehat Webinars
How do I join a webinar?

Once you register, you will receive a registration confirmation email with your login link. It will contain all of the information you'll need to join the webinar at the scheduled time. If you register early enough, you will also receive reminder emails with the same information. We recommend that you add the webinar to your Outlook calendar by double-clicking on the '.ics' attachment in the registration confirmation email.


How will I hear the webinar?

Via your computer speakers: All Whitehat webinars are set up to stream the audio to your computer speakers. When you join the webinar, your computer should connect automatically. If it doesn't: Click on the word 'Communicate' near the top of your screen and choose audio broadcast. Your computer will now be connected to the audio. Adjust the volume using the slider in the Audio Broadcast box, and the volume control knob on your speakers.

Via the telephone: If you don't have speakers or can't get audio through them, you will be able to dial into the audio portion of the webinar usng your phone. You will receive dial-in instructions when you join the webinar. Here's a preview of those instructions:

After you've joined the webinar, click on the 'Event Info' tab near the top of your screen and follow the directions provided. If you are joining the webinar from outside the US, you can:

· Click on the telephone icon on the right side of your screen or on the 'Event Info' tab

· Choose 'I will call in'

· If you are calling from the US, the number will be provided. If you are calling from outside the US, click on 'Global Call-in Numbers'

Dial the number in the dropdown list for your country

· Enter the access code and attendee ID numbers provided at the telehone prompts


What should I do if the audio from my speakers disappears?

The 'broadcast' audio travels via the internet, through your institution's network, and into your computer. Occasionally, your network's traffic may spike and get in the way of your computer's audio. In this case, give it a few seconds, and it will return. If it persists, however, simply dial into the teleconfernce and listen using your phone.


How will I ask questions?

You will have a 'Q&A' box available to type your questions at any time which will be addressed during the Q&A portion of the webinar. You will also have a 'Chat' box available to share comments or issues during the session.


How will I receive CE credit for accredited webinars?

If you are using a computer to join a webinar: When you log out of the webinar, you will see the webinar evaluation appear in your browser. Complete and submit it, and you will receive your certificate of attendance within one or two business days. You will also receive an email after the webinar that will contain the link to the evaluation in case you can't complete it right after the webinar. Note: If you submit your evaluation more than two days after the live event, it can take up to two weeks to receive your certificate of attendance.

If you are using a mobile device (smart phone or tablet) to join a webinar: When you log out of the webinar, you will not see the webinar evaluation appear in your browser. However, you will receive an email (sent to the address you used to join the event) when the webinar ends. The email will contain the link to the evaluation.


Why can't I type in the evaluation?

Be sure that you are typing in the right hand column in the spaces reserved for your responses.


My computer will not allow me to submit the evaluation. What should I do?

Some IT departments block certain computers from submitting forms. You can either ask your IT staff to give your computer permission to submit forms, or, often more simply, send the evaluation link to your home computer where there are no restrictions and fill it out and submit it from there.


How will I receive CE credit for accredited webinars if I join in a group?

Everyone who logs into the live webinar, including the person who logs for your group, will receive an email right after the webinar. The email will contain the link to the evaluation and instructions to forward the email to everyone in your group. It always helps to remind the person who logged in to watch for an email from 'Messenger@Webex' with the evaluation link, and forward that email to everyone who attended the entire session. 

If you viewed the webinar recording as part of a group, the evaluation will appear in your browser when you close the recording window. You will not receive an email after viewing the recording, so copy the evaluation URL and send it to the others in your group so they can submit their evaluations as well.


Can I get CE credit if I just dial into the teleconference without actually joining the webinar?

Accrediting agencies classify webinars as educational events in which both audio and slides are delivered concurrently. So, no, viewing the slides alone or listening to the audio alone does not qualify for CE credit.


Can I get CE credit for watching a recorded webinar?

Yes. PACE credit is available for six months following the live event. Once you have finished watching the recording, close the recording window - but do NOT close your browser - and the evaluation will appear in your browser. Your certificate of attendance will be sent within two weeks after we receive your completed evaluation.

If you viewed the webinar recording as part of a group, you will not receive an email after viewing the recording, so copy the evaluation URL and send it to the others in your group so they can submit their evaluations as well.


What should I do if I don't receive my Certificate of Attendance?

Certificates of Attendance are virtually always sent a day or two after receipt of your completed evaluation, as long as you've requested CE credit or just the Certificate itself. If you believe you haven't received a requested Certificate, before you contact us you should search all of your inboxes including your 'Junk' and 'Spam' boxes for any emails from anyone @whitehatcom.com. In fact, you should add the whitehatcom.com domain to your safe senders list to prevent your email application from manhandling any important emails from us.


What is my registration ID number and will I need it to join a webinar?

You are assigned a registration ID# automatically by Webex when you register. You will be asked to provide the number when you join the session. Your registration ID# will be unique to you and it will be different for every webinar you attend. Your registration ID# will be provided in your registration confirmation email and in the reminder emails you will receive prior to the event. Your registration ID# can be used by only one person (you) in a webinar. If you have to leave the session and rejoin, you can still use the same registration ID# you received for that session.


If I miss the live webinar, will it be recorded so I can watch it later?

Yes. Whitehat webinars are virtually always recorded and posted on the appropriate websites.


Can I attend a webinar using a mobile device?

Yes, you can. Most smart phones and tablets are now supported by Webex Event Center, the powerful platform we use for our webinars. You will need to install the latest Webex app on your device to join. You should check the Apple App Store or Google Play to ensure that you have the latest version of the Webex app for your device. If your device is not supported by Webex Event Center, please log in using a computer for now. For further information about supported devices, minimum requirements, app downloads, and updates, click here.


Will I be able to join the webinar if my computer is still running on Windows XP?

No. Webex has stopped supporting Windows XP because Windows no longer supports XP, increasing the exposure to security risks. So you will not be able to join events on computers running XP.


Is there a tech support number I can call for help logging into a webinar?

Yes. If your facility's IT staff is unable to help you log in, you can call Webex tech support at 1-866 863 3904.

 

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